Privacy Policy

Last Updated: October 15, 2023

1. Introduction

At PristineClean Canada ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pristineclean.ca, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on our Site
  • Sign up for our newsletter
  • Request a quote or consultation
  • Make a purchase or payment
  • Participate in promotions, contests, or surveys
  • Contact our customer service team

The personal information we may collect includes:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Payment information (credit card, banking details)

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view
  • Time spent on pages
  • Links you click
  • Date and time of your visit

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to identify you across different devices and browsing sessions. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, maintain, and improve our Site and services
  • Process and complete transactions, and send related information including confirmations and invoices
  • Respond to your comments, questions, and requests, and provide customer service
  • Send you technical notices, updates, security alerts, and support messages
  • Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
  • Monitor and analyze trends, usage, and activities in connection with our Site
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve the Site, and provide content and features that match your profile and interests
  • Carry out any other purpose described to you at the time the information was collected

4. Sharing of Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • With Business Partners: We may share your information with our business partners to offer certain products, services, or promotions.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • For Legal Compliance: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

5. Your Choices and Rights

You have certain choices regarding the information we collect and how it is used:

  • Accessing and Updating Your Information: You can review and update the personal information in your account settings at any time.
  • Opting Out of Email Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in these emails.
  • Cookie Settings: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Site may be inaccessible or not function properly.

As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent for certain processing activities
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at [email protected].

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and applicable legal requirements.

8. Children's Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

PristineClean Canada
123 Cleaning Avenue, Suite 450
Toronto, ON M5V 2L7, Canada
Email: [email protected]
Phone: (416) 555-6789